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NYC Daily · Thursday, April 2, 2026

NYC's poorest residents would get free subway and bus rides under Council plan, From Fair Fares to free fares? City Council proposes free subway, bus trips for over 1 million New Yorkers, and How NYC Closed Tens of Thousands of ‘No Heat’ Complaints Without Conducting an Inspection

By Farzad Khosravi · Sent Thursday, April 2, 2026

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DEEP DIVE

How NYC Closed Tens of Thousands of ‘No Heat’ Complaints Without Conducting an Inspection

During a record-breaking cold snap in January-February 2026, NYC’s 311 system logged over 30,000 complaints about no heat and hot water, the highest ever recorded. However, more than half—58%—were flagged as duplicates and automatically closed once the initial complaint was responded to, without mandatory in-person inspections for each call. The Department of Housing Preservation and Development (HPD) relied heavily on phone calls to residents or landlords to determine resolution, but this method meant thousands of complaints were closed without confirming heat restoration for each unit.

This practice exposes a significant gap in tenant protections during brutal winter conditions, especially in buildings with multiple affected apartments. Advocates like Andrea Shapiro from The Metropolitan Council On Housing warn that tenants’ urgent cries for help can go unanswered, leaving vulnerable residents in the cold. The Mamdani administration is reviewing the system with plans to reform complaint handling to ensure every no-heat case receives proper inspection and follow-up.

(City Limits)

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